Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Darling Buds Florist (“we”) collects, uses, and protects information when you use our website or place an order with us. It is written in simple language to be easy to understand, in line with best practices for small florist businesses[web:442][web:444].

1. Information We Collect

We may collect:

• Contact details (name, email, phone number, delivery address)
• Order details (items purchased, messages on cards, delivery date)
• Payment details (processed securely by our payment provider, not stored by us)
• Basic website usage data (pages visited, device type) to help improve our site

2. How We Use Your Information

• To process and deliver your orders
• To contact you about your order, or if we have a question
• To send optional email updates or offers (only if you opt in)
• To improve our website and services

3. Sharing Your Information

We do not sell your personal information. We may share necessary details with:

• Delivery partners so your flowers arrive on time
• Payment processors to handle secure payments
• Service providers that help us run our website (like analytics tools)
• Authorities, if required by law

4. Cookies

Our website may use cookies to remember your basket and help the site run smoothly. You can adjust cookie settings in your browser, but some features may not work correctly if cookies are turned off[web:398][web:442].

5. Keeping Your Data Safe

We use reasonable technical and organizational measures to help protect your data, including secure connections (HTTPS) and trusted payment providers. No system is perfect, but we do our best to keep your information safe[web:444][web:446].

6. Your Choices

• You can ask what information we hold about you.
• You can ask us to correct or update your details.
• You can request deletion of certain information, where allowed by law.
• You can unsubscribe from marketing emails at any time using the link in the email.

7. Contact Us

If you have questions about this policy or your information, email us at privacy@darlingbudsflorist.com.

This Privacy Policy is a general guide and does not replace legal advice. Florist businesses should review their policies with a legal professional to ensure compliance with local laws[web:442][web:423].