Terms of Service

Effective: December 2025

These Terms of Service explain how Darling Buds Florist (“we”, “us”) provides products and services. By placing an order on our website or in store, you agree to these terms. They are written in friendly, straightforward language inspired by recommended florist contract clauses[web:451][web:421].

1. Orders & Payment

• Orders are confirmed once payment is successfully processed and you receive a confirmation email.
• Prices and availability may change with seasons and demand.
• We reserve the right to decline or cancel an order, for example if a product is unavailable or there is a payment issue.

2. Substitutions

Flowers are seasonal and sometimes a specific stem or color is unavailable. If this happens, we may substitute with similar flowers of equal or higher value and a similar style, while keeping the overall “feel” of the design[web:377][web:380].

3. Delivery

• Delivery times are estimates, not guarantees, but we do our best to hit your chosen window.
• If the recipient is not home, we may leave the flowers in a safe spot, with a neighbor, or follow any instructions given at checkout.
• You are responsible for providing the correct delivery address and contact details.

4. Cancellations & Changes

• For most everyday orders, changes or cancellations requested at least 24 hours before delivery are usually possible.
• Within 24 hours, we may already have ordered or designed your flowers, so cancellation or major changes may not be possible or may incur a fee.
• Weddings and large events will have separate written terms and timelines.

5. Quality & Complaints

We want you (and your recipient) to be delighted. If there is a problem with your flowers, please contact us within 24 hours with a photo and order number so we can help. Depending on the situation, we may offer a replacement, partial refund, or store credit, at our reasonable discretion[web:424][web:451].

6. Use of Our Website

• You agree not to use the site for any unlawful or harmful activity.
• You agree not to attempt to disrupt the site or access it in ways we do not intend (for example, automated scraping tools).

7. Intellectual Property

Our logo, photos, bouquet names, and written content belong to Darling Buds Florist. Please don’t copy or reuse them without our permission.

8. Liability

As far as the law allows, our liability for any claim related to an order is limited to the amount you paid for that order. We are not responsible for indirect or consequential losses (for example, missed surprises or events) beyond the bouquet itself[web:421][web:426].

9. Contact

If you have questions about these Terms, email us at legal@darlingbudsflorist.com.

These Terms are a general guide and may need tailoring. Florists are encouraged to review contracts and policies with a legal professional to ensure they cover important clauses like fees, cancellations, and substitutions properly[web:451][web:421].